JM
John M
1 reviews | Active since Aug 2018
15 Jun 2020, 09:35
Bad service
A staff by the name fawaz at trade route mall capitec has no respect for customers. A guy that works for mcdonald came and he was referred to as an essential worker yet me as police officer not wearing full uniform was notreferred as essential . When i asked him he gave attitude and the manager did nothing about it
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Replies (2)
Capitec Bank's replyOfficial
15 Jun 2020, 11:11I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply15 Jun 2020, 11:11
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
15 Jun 2020, 17:13Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint ManagementCapitec Bank
Capitec Bank's reply15 Jun 2020, 17:13
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint ManagementCapitec Bank