Bad service

I never experience such a horrable behavior. I went to the branch on on the 7th with all the documents they needed for them to relese my funds as it was on hold for ***** investigation i called them on the 12 they said it will relesed by 24hrs . Every time i call them they say i must go to the branch . I ask to spark to the mánager they said they are un the meeting after waiting on the line for More than 20 mins