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Bertrand W
1 reviews | Active since Oct 2024
30 Oct 2024, 00:37
Bad service
On the 21st of October 2024 I bought airtime on the Capitec app of 50rand telkom..i waited a few minutes and nothing was sent..then I did chat to them on they're WhatsApp number which I was told too wait until 48 hours which it will be solved.today is the 30th and iam still waiting for it to get resolved and to my understanding iam not the only one who this happened too
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Replies (2)
Capitec Bank's replyOfficial
30 Oct 2024, 07:11Good day Bertrand.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply30 Oct 2024, 07:11
Official
Good day Bertrand.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Bertrand W's updateReviewer Update
04 Nov 2024, 15:06I was contacted by a service agent who said she will get back shortly too me and still no response.. It's two weeks iam still awaiting feedback
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Bertrand W's update04 Nov 2024, 15:06
Reviewer Update
I was contacted by a service agent who said she will get back shortly too me and still no response.. It's two weeks iam still awaiting feedback