Bad service

I am so unhappy with being moved from Mercantile Bank to Capitec business. I'm a regular in Capitec business branch I go there offen im even getting tired with this app if it's not network problem you will just fail to login this is terrible... To have this kind of relationship with your bank others banks don't give me problems it seems I need to leave Capitec business I always dislike Capitec bank from what people say out there I only told myself that let me try but now I regret tomorrow I need to go to the bank while I need to be working it's not fair... Now I made a call it cut off I need to call again it's funny how you guys operate it's horrible I leave my business to be going to the branch try your best to make things easy for us because we need your assistance if I struggle like this I better leave Capitec business.... Focus on other banks which makes our lives simple