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ayanda.nogwaba ayanda.nogwaba

1 reviews | Active since Jun 2017

26 Jun 2017, 16:02

BAD SERVICE A Capitec Bank( Flora Center Branch)

<p>Good afternoon</p> <p> </p> <p>I would like to report a bad service from Capitec Bank.</p> <p>On friday i did withdraw money from one of their ATM's in Florida, 3 R100 notes were mutilated by their Machine and when i went there today they didnt want to exchange my them and give me the right ones.</p> <p>They told me that i was suppose to report within 48Hours, i the customer didnt know about this hidden information.</p> <p>They also said i must go to Reserve Bank maybe i might be assisted.</p> <p> </p> <p>Regards,</p> <p>Ayanda</p>

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Replies (3)
Capitec Bank
Capitec Bank's reply27 Jun 2017, 08:48
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

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ayanda.nogwaba ayanda.nogwaba's update28 Jun 2017, 13:10
Reviewer Update

Thanks alot Guys with your speedy response , my unmutilated money has been deposited to my account just now.

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ayanda.nogwaba ayanda.nogwaba's update09 Jun 2020, 15:20
Reviewer Update
This was sorted Thanks :)