Bad service

I wrote my complaint last week and I was promised to be called - you people don’t call me at all the u just send me sms’s after buzzing I just been called even now and when I answer the person just keeps quiet and say nothing then they drop the phone and send me an sms - what BS is that ? I further went to Randridge branch and attend by Divasha who’s very ***********- she said there’s nothing she can help me with cause the acccount is on hold - then how come that account still takes deposit Sort this out now It’s either u open that account or u close it completely and pay me that money that was deposited there And NO I’m not going to provide any proof of payment you can see that the money is there Moss