Bad service

There was an unauthorised debit order that went off my account. I tried reversing at the Branch in Ekaya KwaThema were the consultants were very unhelpful and they were not willing to help they just point at the machine and didn’t even show remorse . I called the ***** department and was advised that one of the investigators will call me , it’s been 3 weeks and I need that money to pay for my son’s lessons…. Please help as I need that money