DC
Danelle C
1 reviews | Active since Feb 2018
15 Mar 2021, 14:29
Bad service!
The worst experience from your collection department. I phoned in just to change my banking details. First person that answer kept quiet even though I could hear the person breath. I dropped the call and phoned again. The 2nd person took my call asked me to confirm my ID number, placed me on hold and then drop the call. Third time lucky I get through to someone just to be transferred to client service. Client service advised they can't assist, they need to transfer me to collections. I have never had this kind of bad service from Capitec bank!!
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Replies (2)
Capitec Bank's replyOfficial
15 Mar 2021, 14:59 Good day Danelle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply15 Mar 2021, 14:59
Official
Good day Danelle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
DC
Danelle C's updateReviewer Update
30 Mar 2021, 15:53Once again my stuff not sorted out. I have send an email on 25th already to the complaints department no reply. I was transferred to the complaints department today, phone just ringing. I have had enough of all the bull****!
DC
Danelle C's update30 Mar 2021, 15:53
Reviewer Update
Once again my stuff not sorted out. I have send an email on 25th already to the complaints department no reply. I was transferred to the complaints department today, phone just ringing. I have had enough of all the bull****!