Bad service

I called in 3 times today... First called was dropped 2 call I spoke to a lady.. She didn't even listen to my question and immediately transfered the call and got through to someone else.. You staff are not trained correctly it is pathetic service.. I requested that all documents and agreements and amendments not be Sent to my address as it has my details and personal information it and I prefer all documents to be sent to my email... How difficult is that to get sorted.. Instead of staff being in equipted to assist.. I'm annoyed and irratated. How do you maintain a service with staff who know nothing. I want this resolved