Bad Service

Went to Capitec Bank Garankuwa Branch to deposit ànd was told by the lady named Lerato that the branch doesn't deposit and its been months. So you basically can't deposit or withdraw from Garankuwa branch because even their ATM is not working. I was told to use the nearest branch of which they said is Rosslyn or Mabopane. This is an inconvenience for me. How can i go to a different mall just to deposit, whereas i can do that at one mall that is nearest to me? Do they even consider the travelling costs involved for us customers? I find it very funny for a branch to be near us and not provide full service. They still have the 'Deposit' signage at their enquiry service desk. This is the kind of service we're subjected to at this branch.