HS
HEIDI S
1 reviews | Active since Jul 2012
09 Dec 2025, 13:09
Bad Service
I visited Capitec yesterday asking assistance regarding a purchase I made and chose the budget option on my credit card. The purchase went through on straight (I did select budget) so I asked the lady at Capitec if they can explain to me why it went through on straight when I chose budget because this is the second time I had this problem so she couldn't give me a proper explanation.
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Replies (2)
Capitec Bank's replyOfficial
09 Dec 2025, 14:36Good day Heidi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 Dec 2025, 14:36
Official
Good day Heidi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
11 Dec 2025, 17:08Good day Heidi with reference with our telephone conversation I trust you are satisfied with the outcome. We have proceeded to close your complaint .Kind regards Capitec bank
Capitec Bank's reply11 Dec 2025, 17:08
Official
Good day Heidi with reference with our telephone conversation I trust you are satisfied with the outcome. We have proceeded to close your complaint .Kind regards Capitec bank