AP
Anisha P
1 reviews | Active since Mar 2025
14 Mar 2025, 22:31
Bad service
I'm writing to express my extreme frustration with the delay in resolving my refund query from December 2024. Three months later, I've had no meaningful update, only excuses about waiting for the other bank.
Furthermore, I'm appalled that you don't have a dedicated email address for complaints. This lack of accountability is unacceptable.
I demand a prompt resolution.
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Capitec Bank's replyOfficial
15 Mar 2025, 08:10Good day Anisha P. We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply15 Mar 2025, 08:10
Official
Good day Anisha P. We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank.