Bad service

I contacted Capitec today after visiting the branch for assistance with transactions that keep debiting my account without my permission. At the branch, I was advised that changing my card and CVV would stop the debits, but the transactions are still going through. When there are no funds in my account, the system still attempts the debits and I get charged for each transaction attempt.

I then called the contact centre for assistance, but unfortunately the agent, Thuli Dladla, was not willing to assist me. She kept saying I failed the security questions, while asking them in company slang that I did not clearly understand. As a result, I could not get help with stopping these unauthorized debits.

This situation is very frustrating as my account keeps getting charged for transactions I did not authorize. I would appreciate urgent assistance in stopping these debits and addressing the charges on my account.