aR
a R
1 reviews | Active since Mar 2009
19 Apr 2026, 11:20
Bad service
In the 16 April 2026 I was at the ATM of Capitec at Noordepark Pretoria North.I was at ATM to withdraw R700 but no slip nothing no money was despense I wait a little bit before I go I thought maybe the ATM is empty then I tried again at another ATM next to the one that does not give the money that one the same so when I saw another ATM is open I go there to try again it shows wit SMS on my phone I receive my limit for the day Then I go into the bank show the lady in my phone app it said money has been reversed but there is no money reversed that show into my account the she said I must log out and try again still no money.Then the lady said I must go to NR 2 The lady laid a complaint about what happen she told me it take up to 72 hours then the money will reflect in my account.It Sunday the 19 April still no 700 into my account.Im a pensioner that was my last money .I want my money Why must I suffer because Capitec ATM is not been serviced I must go we without food till when.I can wait so long I am verydisappointed in Capitec I have my account more than 5 Years..Mrs M E van Rooyen
Helpful (0)
Replies (10)0
Replies (10)
Capitec Bank's replyOfficial
19 Apr 2026, 12:49Hello, you are through to Jamie,
Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank's reply19 Apr 2026, 12:49
Official
Hello, you are through to Jamie,
Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank's replyOfficial
19 Apr 2026, 12:49I noticed you mentioned a cash withdrawal issue.
Could you share a few more details about what you would like to know? The more info you provide, the better I can assist you and help find a solution.
Capitec Bank's reply19 Apr 2026, 12:49
Official
I noticed you mentioned a cash withdrawal issue.
Could you share a few more details about what you would like to know? The more info you provide, the better I can assist you and help find a solution.
aR
a R's updateReviewer Update
19 Apr 2026, 12:57What do you want from me
aR
a R's update19 Apr 2026, 12:57
Reviewer Update
What do you want from me
Capitec Bank's replyOfficial
19 Apr 2026, 13:09Let me know when you are ready to proceed, I completely understand that you may be busy at the time, I am still with you.
Capitec Bank's reply19 Apr 2026, 13:09
Official
Let me know when you are ready to proceed, I completely understand that you may be busy at the time, I am still with you.
aR
a R's updateReviewer Update
19 Apr 2026, 13:14good day. What do you need to my response.
aR
a R's update19 Apr 2026, 13:14
Reviewer Update
good day. What do you need to my response.
aR
a R's updateReviewer Update
19 Apr 2026, 13:18the 16 April 2026 I was at the ATM of Capitec at Noordepark Pretoria North.I was at ATM to withdraw R700 but no slip nothing no money was despense I wait a little bit before I go I thought maybe the ATM is empty then I tried again at another ATM next to the one that does not give the money that one the same so when I saw another ATM is open I go there to try again it shows wit SMS on my phone I receive my limit for the day Then I go into the bank show the lady in my phone app it said money has been reversed but there is no money reversed that show into my account the she said I must log out and try again still no money.Then the lady said I must go to NR 2 The lady laid a complaint about what happen she told me it take up to 72 hours then the money will reflect in my account.It Sunday the 19 April still no 700 into my account.Im a pensioner that
aR
a R's update19 Apr 2026, 13:18
Reviewer Update
the 16 April 2026 I was at the ATM of Capitec at Noordepark Pretoria North.I was at ATM to withdraw R700 but no slip nothing no money was despense I wait a little bit before I go I thought maybe the ATM is empty then I tried again at another ATM next to the one that does not give the money that one the same so when I saw another ATM is open I go there to try again it shows wit SMS on my phone I receive my limit for the day Then I go into the bank show the lady in my phone app it said money has been reversed but there is no money reversed that show into my account the she said I must log out and try again still no money.Then the lady said I must go to NR 2 The lady laid a complaint about what happen she told me it take up to 72 hours then the money will reflect in my account.It Sunday the 19 April still no 700 into my account.Im a pensioner that
Capitec Bank's replyOfficial
19 Apr 2026, 13:20As we have not received a response from you, we will be ending this chat for now. Should you need any further assistance, you are welcome to contact us again on WhatsApp at *** between 06:00 and 22:00. It’s been a pleasure assisting you today. Thank you for chatting with Capitec Bank — we’re always here when you need us. Have a fantastic day!
Capitec Bank's reply19 Apr 2026, 13:20
Official
As we have not received a response from you, we will be ending this chat for now. Should you need any further assistance, you are welcome to contact us again on WhatsApp at *** between 06:00 and 22:00. It’s been a pleasure assisting you today. Thank you for chatting with Capitec Bank — we’re always here when you need us. Have a fantastic day!
aR
a R's updateReviewer Update
20 Apr 2026, 09:21Good day.
I was at Noordepark in Pretoria north on the 16 April 2026.I was at Capitec ATM.There were 6 of them.I try to withdraw 700 at ATM no 6 no money was despense from that ATM nether a slip.So I thought maybe the ATM were empty then I move to no 5 the again to withdraw 700 still waiting no money despense no slip either.The no 1 was open I try for the third time.It said excess my daily limit.Then I go into the Capitec bank Infront I tell the lady my problem.I log into my account it shows there were a correction made of the 700 plus the fee of the withdraw.but still there is no money in my account.Then The lady said I must log out again and login again still no money then some other lady help to laid the complaint.I want Capitec to show me where do I receivedt the money.will I be so stupid to take the money and still complaint.I want my money that Capitec owed me.I will not stop till I received my money.I am a oensioner and that was my food money.Please attend to this matter beca
I was at Noordepark in Pretoria north on the 16 April 2026.I was at Capitec ATM.There were 6 of them.I try to withdraw 700 at ATM no 6 no money was despense from that ATM nether a slip.So I thought maybe the ATM were empty then I move to no 5 the again to withdraw 700 still waiting no money despense no slip either.The no 1 was open I try for the third time.It said excess my daily limit.Then I go into the Capitec bank Infront I tell the lady my problem.I log into my account it shows there were a correction made of the 700 plus the fee of the withdraw.but still there is no money in my account.Then The lady said I must log out again and login again still no money then some other lady help to laid the complaint.I want Capitec to show me where do I receivedt the money.will I be so stupid to take the money and still complaint.I want my money that Capitec owed me.I will not stop till I received my money.I am a oensioner and that was my food money.Please attend to this matter beca
aR
a R's update20 Apr 2026, 09:21
Reviewer Update
Good day.
I was at Noordepark in Pretoria north on the 16 April 2026.I was at Capitec ATM.There were 6 of them.I try to withdraw 700 at ATM no 6 no money was despense from that ATM nether a slip.So I thought maybe the ATM were empty then I move to no 5 the again to withdraw 700 still waiting no money despense no slip either.The no 1 was open I try for the third time.It said excess my daily limit.Then I go into the Capitec bank Infront I tell the lady my problem.I log into my account it shows there were a correction made of the 700 plus the fee of the withdraw.but still there is no money in my account.Then The lady said I must log out again and login again still no money then some other lady help to laid the complaint.I want Capitec to show me where do I receivedt the money.will I be so stupid to take the money and still complaint.I want my money that Capitec owed me.I will not stop till I received my money.I am a oensioner and that was my food money.Please attend to this matter beca
I was at Noordepark in Pretoria north on the 16 April 2026.I was at Capitec ATM.There were 6 of them.I try to withdraw 700 at ATM no 6 no money was despense from that ATM nether a slip.So I thought maybe the ATM were empty then I move to no 5 the again to withdraw 700 still waiting no money despense no slip either.The no 1 was open I try for the third time.It said excess my daily limit.Then I go into the Capitec bank Infront I tell the lady my problem.I log into my account it shows there were a correction made of the 700 plus the fee of the withdraw.but still there is no money in my account.Then The lady said I must log out again and login again still no money then some other lady help to laid the complaint.I want Capitec to show me where do I receivedt the money.will I be so stupid to take the money and still complaint.I want my money that Capitec owed me.I will not stop till I received my money.I am a oensioner and that was my food money.Please attend to this matter beca
aR
a R's updateReviewer Update
20 Apr 2026, 09:23Because it is my money I can afford to give Capitec just money.
aR
a R's update20 Apr 2026, 09:23
Reviewer Update
Because it is my money I can afford to give Capitec just money.
aR
a R's updateReviewer Update
20 Apr 2026, 09:24Good day
Capitec I can't believe that you take pensioner money and tell no money will be pay back.Shiw me on the cameras where I received the money.
Mrs
M van
Rooyen
***
Capitec I can't believe that you take pensioner money and tell no money will be pay back.Shiw me on the cameras where I received the money.
Mrs
M van
Rooyen
***
aR
a R's update20 Apr 2026, 09:24
Reviewer Update
Good day
Capitec I can't believe that you take pensioner money and tell no money will be pay back.Shiw me on the cameras where I received the money.
Mrs
M van
Rooyen
***
Capitec I can't believe that you take pensioner money and tell no money will be pay back.Shiw me on the cameras where I received the money.
Mrs
M van
Rooyen
***