KM
Kholofelo M
1 reviews | Active since Dec 2016
14 Jan 2020, 09:35
Bad service
I purchased flight tickets online through travelstart, they debited my account twice for the tickets. I went to capitec to have them reverse the second transaction, they are telling me it will take them 14 days to investigate and refund me my money back. This is after I even gave them an email from travelstart that says capitec can reverse the transaction. Not sure what is it that they are investigating. So frustrated
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
14 Jan 2020, 11:09I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply14 Jan 2020, 11:09
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
14 Jan 2020, 15:30Hi
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please respond to our email which has been sent to you.
Kind regards
Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please respond to our email which has been sent to you.
Kind regards
Capitec Bank
Capitec Bank's reply14 Jan 2020, 15:30
Official
Hi
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please respond to our email which has been sent to you.
Kind regards
Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please respond to our email which has been sent to you.
Kind regards
Capitec Bank
KM
Kholofelo M's updateReviewer Update
15 Jan 2020, 11:19Thanks to Jodi from complaints department and Ryan from customer care. The funds were released back into my account this morning.
KM
Kholofelo M's update15 Jan 2020, 11:19
Reviewer Update
Thanks to Jodi from complaints department and Ryan from customer care. The funds were released back into my account this morning.