PN
Palesa N

1 reviews | Active since Sept 2020

22 Sept 2020, 18:24

Bad service

Capitec is the worst bank. Today they disnt even bother to notify us that the system will be down. You get into a shop n try to purchase and look like an idiot when your card is not working. ATM services down. Can't even access other savings account. Cellphone banking app is down. Kaak service I got today. Then went to Kwathema Branch only to find out they can't help u, all they can say is system is down. I'm switching Banks as in tomorrow

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Replies (2)
Capitec Bank
Capitec Bank's reply23 Sept 2020, 09:44
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply23 Sept 2020, 14:18
Official
Good day  

As per our telephonic conversation , I trust that the matter  was advised accordingly.

Kind regards 
Capitec bank