Bad service.

Im dissapointed with Capitec.I opened an account for a minor, He no longer a minor. Nov I went to Lyttelton branch to remove my fingerprints unfortunately the system cld nt allow them & the matter was escalated. Appointment was made for us to go there, again they cld nt remove my fingerprints. I went there 4 times still they telling me the matter has been escalated bt still no feedback. I asked advice on closing the account they said closing the account wont solve the problem because those fingerprints will in the future affect my son. Im so angry, how is it difficult to remove fingerprints from the system.