Bad service

I do not want screem , shout an swear any more I am getting tired of this nonse of capitec bank calling me and telling me that my one debit order in january did not go off for my loan repayment after it did and now I getting calls that it was not payed after it off on my side and it shows on my banking app and my bank satetments this is getting to be a anying and draged out story that is full off nonses if and this story is sorted out then I will take my business to a nother bank