Bad service

What a disaster of a service that I received from the bank, my application was submitted to some lady by the name of Erica. The process has been slow that I had to do my own follow ups and was sent from one division to the next. Everyone refers me to Erica but she says someone needs to call me... then who has the answers??? The only person who has provided me with a better service previously was Monique Paulsen. This has definitely left a bad taste for me and would no longer recommend the company due to the service provided