kM
kabelo M
1 reviews | Active since Jan 2016
29 Nov 2019, 11:27
BAD SERVICE!
I've received a bad service from capitec bank after requesting to switch banks and debit orders on the 08/10/19. They didn't switch debit orders in time, on the 25/10/19 debit order was submitted into the old account and resulted bank charges. i went to capitec branch 3 times, they logged the query and gave me assurance that i will get feedback in 3 working days. I haven't heard from them. I'm starting to regret why i switched my banks.
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Replies (3)
Capitec Bank's replyOfficial
02 Dec 2019, 08:19I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply02 Dec 2019, 08:19
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
kM
kabelo M's updateReviewer Update
17 Dec 2019, 13:26YOU ARE WORSE. SINCE I'M WAITING FOR YOUR FEEDBACK. I SENT YOU E-MAIL, NO ONE IS RESPONDING!!!
kM
kabelo M's update17 Dec 2019, 13:26
Reviewer Update
YOU ARE WORSE. SINCE I'M WAITING FOR YOUR FEEDBACK. I SENT YOU E-MAIL, NO ONE IS RESPONDING!!!
Capitec Bank's replyOfficial
18 Dec 2019, 15:53Good day Mr Motale As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply18 Dec 2019, 15:53
Official
Good day Mr Motale As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank