Bad Service

I logged an investigation with Capitec regarding an online transection which I am unaware of on the 1st of March 2021 *** and more then 30 days I received no feedback then I went back to the branch for an Update which no feedback was given due to that the issue is still investigated. On the 19 of April 2021 I Received a message from capitec saying the following “Capitec Bank has attempted contacting you Contacting you without success”and closed the incident without an resolution. I immediately contacted Capitec and they told me they cannot re-open a closed ticket and also they do not have the contact Person name or number that investigated the incident. I then asked them to open a new incident on 19th of April 2021 ***. Today on the 17th of May 2021 I went back to the branch and still no Feedback or contact details of the person investigating. All that the consultants is saying is that they will Escalate the incident which no feedback has been given. This incident is more then 3months open with No Resolution!!!