Bad service

I’ve made an instant payment via my Capitec account to my FNB account on the 14th and amount of R1100 that amount hasn’t reflected into my account till this day. I’ve reported this to Capitec and I was told it will bounce back into my account in 3day as easy can only take maximum amount of 14k hence it couldn’t accept payment. i called capitec after 3day they then told me i should wait for 7days🤔🤔 i have reported this on an app i was told an agent will call in 24hr non of that has happened i am the only who’s busy calling them. I want my money this is a ****en inconvenience for me cause I wanted to use my money on the day.