Bad service

Please assist I made a deposit of R3100 on the 28th Feb 2020 at capitec ATM kaalfontein.after the deposit the ATM went out of service the lasy who worked at Capitec came to me immediately and went inside and they logged call for me and advise me to check late if not I must come back to check the following day. for my surprise when I get there they said it's still on investigation, then later on i received a message saying your dispute has been denied there is no additional funds, meaning they can't refund my money. The ATM has CCTV they should have gone and open the ATM immediatly and took out my money if it stuck some where inside. But because they don't care they didn't even bother