BAD SERVICE!!!

That Sam Ntuli branch is the pits!!! How do you offer such bad services to your customers? If I go to a branch it’s because I have tried everything on the app and I have failed, not because I am bored. I needed help with a 20K withdrawal and I explained to the lady that I do not have mobile data. Was she not supposed to help me inside the branch with that screen they have instead of telling me to go back home and come back after I’ve connected to Wifi? Mind you I had increased my daily limit yesterday but clearly it didn’t increase, on top of that it was 11am going back home would mean I come back to a closed branch. BAD SERVICE!!!!!!