Bad service

I had a complain with my funeral cover that lapses after my last payment on August and on the 2 of September they sends me a message that my funeral cover has been lapsed. I then went to the branch so much happened after I complain on hello Peter they called me on from 021 number and was told that it will be fixed and if It will be possible to pay for August and September cause I was already told that it won't be fixed the branch then called me to reverse my August payment I then said I can pay on the 1 of September the lady said I should wait she wanna speak to those people till today I haven't received any feedback since the 19th of August. If something happens to one of my family member I promise I'll take the person to capitec branch they will bury him or her like they did to old mutual. You guys are hurting and embarrassing us if you don't wanna give me your service please give me my money or fix it so that I can switch to another bank cause I cant wait for another 6 to 12 months. I don't need your apology I need you to fix that I wNna switch to another bankor else I'll take this to the news papers