Bad service

Good day I just got a terrible experience at Capitec wolmaransstad branch, consultants at this branch needs to be taught how to speak and interact with customers as they are not bigger than any customer that visit that branch, firstly i get to the branch get scanned then explain to "Gilbert a consultant" that makes a process of depositing difficult for me telling me there's no one to help me as there's no one at the depositing side to help me i should comeback after 15 minutes maybe they will assist even if i tell him already am at the branch so i need assistance again he doest see it ohk for me to wait makes things difficult that i have to comeback and he doesn't see a point of him to print a receipt/slip for me to wait to be assisted, am again telling him am not interested in those things that he is telling me because i came there for a help so i need to deposit so he allows me to come into the bank n wait for deposit then while waiting not even 15 minutes like he proposed someone from the deposit side comes in "Kgomotso" then am telling kgomotso am here to deposit then she asked me for an account number i give it to here while waiting for her to ask me if my transaction need a deposit she then tells me she is done deposit, then i politely ask her that i needed to put a deposit reference then arrogantly so answers me with " i should have told her i need to a reference number and if i insist on the reference we can call head office so that they can cancel the deposit and we start the process of scratch i mean am puzzled about the rudeness of" Kgomotso" i mean after all am a standard bank and Fnb customer am not that fami**** with the processes of deposits at Capitec Bank then after being dissapointed by what i have just experienced i then asked "Gilbert" who is the manager at the branch he says the manager is not there why do i have to see the manager am telling him i need to see the manager then he points at "Sandile" am told his an assistant manager so i went and explained myself how dissapointed i am about the treatment i received the branch am not happy at all, he said he will further find out from the Guys and correct it but i need these guys to be further dealt with i mean being arrogant and difficult to customer i dont believe its what Capitec stands for or any other bank for that matter, looking forward to hear from Capitect on how are they Going to deal with this two, they are consultants they should know how to deal and handle customer as they are at a life environment and dealing with customers on a daily basis they suppose to act better or if they are tired of working let them make space for people who will be friendly and know how to act and interact with Customers