Bad service

This is just annoying Voxaf.com took two amounts from my account 629.99 651.99 Then reported it twice then someone called me that I will be credited Then I got 629.99x2 I did not mind atleast my money was back now Capitec took 629.99 from my account saying they credited me twice What about the 651 I lost??

At first their consultant at a branch in mohlakeng did not blocking voxaf from taking money from my account till the second debit ,then the second consultant changed my card so this voxaf doesn't take money again so now I am so not happy with their services I think it's time I change banks Even their call center agent was not helping even having my statements