Bad Service

On the 9th of December I used my capitec card to pay for accommodation on airbnb, The accommodation transaction was kind of **********. I contacted Capitec to reverse the funds, the I asked the consultant how do I make sure that my account won't be debited by airbnb, he said he can stop the card and I gave him a go ahead.

10th December an amount of R2204.83 went off my account and Capitec consulted advised that there's nothing they can do as the money has been banked on their side.

I then wanted to transact using my card and the card declined, because it was stopped. I went to Capitec branch to query this and they want me to pay for a new card? never because I stopped the card to block airbnb to debit my account but they still succeeded meaning there was no point of me stopping my card.

Capitec is my main bank so if they was me to pay for card replacement, sorry I rather move to another bank.