Bad service

Horrible expiernce!! Approved debichecks without client' s permission. If client ask for proof of permission, they just give the date of approval but no name or evidendence of fingerprints. Their forensics are busy five working days already with investigation. They don't even respond on emails also. I trusted them with my money, but it seems that anyone can just give a name and then debicheck. It was my salary! Why can't they provide me with a name? Someone in the he bank had to ," logged" that transaction, because I did not give any approval on my app or get any notifications regarding a debicheck. Makes you think!.