Bad service

I've been banking with capitec for the past 7 to 8 years and I've never had no complaints..today there was a ********** transactions on my account and I went to the branch in randburg to go report it and even had proof and an affidavit, the consultant told me that there's nothing they can do the matter will be delt with by the police how so I do not understand. I was informed that the only thing they can do is trace the account that the money was deposited to but that does not mean I will get my money back.

You have lost me as one of your client as your bank is not reliable and safe. Your customer service is really bad I must say