Bad service

Not happy with Capitec Service at all, they cant resolve my problem and its already a monthly now I did everything I can and produce all the documents they wanted but still i cant get my R17500 from FNB's account of Mr K Zondo but already open the case and gave them a case number and all the neccessary documents they need all I got is an email from a Lady Lucretia Japhta who is handling my comlain to resend the documents again but I already gave then at khayelitsha Mall branch on the 31 October who they claim they gona send it through to their ***** Department wich obviously they never did. Capitec Bank they dont care about their clients if that's the way they handle ***** matters happen in their space, I cant go on and on stressing about same thing please help whereas the matter was supposed to be long time resolved.