BAD SERVICE!!!

My Dad is in a Medical Situation (Bed Ridden) and his account is frozen. We visited Capitec Frankfort Branch to ask for assistance as he is unable to visit the Branch. We also asked if we can't drive him to the Branch parking and a staff member assist him while sitting in the car. And we were told that it won't be possible. He has to be in Branch to be assisted. HOW DO WE TAKE A PERSON THAT IS BED RIDDEN TO A BRANCH? Isn't the Bank supposed to have alternative procedures to cater for such situations??? If there is no alternatives, I then fail to understand a BANK with such calibre not to have other means of servicing vulnerable customers. This is by far THE WORST SERVICE WE HAVE EVER RECEIVED FROM A BANK. The staff attitude showed no remorse. We regret that he chose to Bank with Capitec where Customer Service Do Not Matter!!!