Bad service,

My name is phillizar mnisi, cellphone ***, I had once a loan with Capitec Bank and my account was handed over , I then paid the outstanding amount and settlement letter was given to me , but still Capitec Bank has not cleared my name it's been 10 years now, and I tried to call the bank , but I was sent from pillar to post. And it's boring coz I had to use my own airtime when phoning,