Bad Service

I went to a Absa atm to withdraw money on Sunday 26 February because the Capitec atm was out of order. My card came out, but not the money due to technical issues. I immediately contacted Capitec to report the issue and I was told I should wait for 30 days. I advised the consultant that I cannot wait for 30 days I need to do something urgent with the money. I have been calling everyday and I am being told that the matter is still under investigation.

There is no sense of urgency with Capitec they do not care whether a person needs the money urgently they will just tell you it's under investigation. The consultant I spoke to this morning even has the nerve to tell me Capitec don't follow the same procedures as other banks when I told her that with Standard Bank the money will be reversed immediately you don't wait for 30 days. I am so frustrated honestly and this is not the first time this is happening, I had the same issue in December when I withdrew money at a Capitec atm.