Bad service

A ***** activity occurred on my sister account without her knowledge,then capitec closed her account she then went to see why her account was closed only to find out that some ***** occurred,as explain and prove to the consultant that she knows nothing and she ddnt even withdraw a cent from that,they told her they wont open her account,I find this strange and *********** of the consultant,now my sister is using the account to receive maintenance money for her kid and she cant withdraw this is very stressing for her,even the police say they cant open a case as she did nothing wrong.please capitec offices assist in this matter,my sisters no is *** her name is mpho sebiloane