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Nonkululeko N

1 reviews | Active since Feb 2019

04 Oct 2020, 06:28

Bad service

The worst service provider, they make empty promises and their staff gives false information

I called in because I wanted to cancel my notifications, I was being charged about R1. 20 daily for sms notifications. When I spoke to Nicky she said she would suspend my number but my app should not be affected

A few minutes later I want to send money and my app is not working, I phoned back and I spoke to a Lerato who assured me her manager would contact me and fix it, nobody even bothered to try and assist

0
Replies (1)
Capitec Bank
Capitec Bank's reply05 Oct 2020, 14:11
Official
Hi Nonkululeko

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank