Bad Service

I need to understand why it takes more than 2 weeks to get a deceased bank statement from your bank, when other banks you get it immediately. I had requested a bank statement for my deceased partner from your Fingoland Branch in Butterworth, I submitted all the documents that were needed in order for them to request the statement from head office, beats me why the statement should be requested from elsewhere when the bank uses the same system🙄🙄 I still haven't received the bank statement. I have been in contact with your bank and they keep telling me the same story, my case has been escalated. That's not what I want to hear, I need you to access the account and get me that statement. Haybo! How lomg do I have to wait kanti??