Bad service

Hi there, I am really sorry about the experience you have had. I can hear how frustrating and upsetting this is, especially having to replace your card every month and then being told your account cannot be closed. Thank you for explaining what is happening. Please allow us to clarify what may be preventing the closure and what can be done next. Why an account may not close immediately An account cannot be closed if there are: Pending or disputed transactions Ongoing unauthorised transaction investigations A remaining balance that has not been withdrawn Linked services that are still active, for example debit orders or card disputes This is usually a system control to protect your money, not to block you.