LN
Lungile N
1 reviews | Active since Dec 2013
08 Jun 2023, 14:34
Bad Service
Mercantile Bank/ Capitec Business Banking - I am chased away at Cash Crusaders because they keep saying they don’t have my money. I am threatened that security will escort me out because I’m harassing them. Can my bank kindly resolve this speedily. These people are not assisting me. R5743.00 is a lot of money I just cannot loose it like this. I have spoken to Lydia Gwena who is the person dealing with my complaint. I am told my matter has been logged with Visa and I should try and get my money from. Cash Crusaders. Kindly assist so I leave Cash Crusaders alone I am threatened by them.
Helpful (0)
Replies (7)0
Replies (7)
Capitec Bank's replyOfficial
08 Jun 2023, 15:18 Good day Lungile Thank you for letting us know of your concern, and for your patience while we explore this matter.
Kind regards Capitec Bank
Kind regards Capitec Bank
Capitec Bank's reply08 Jun 2023, 15:18
Official
Good day Lungile Thank you for letting us know of your concern, and for your patience while we explore this matter.
Kind regards Capitec Bank
Kind regards Capitec Bank
LN
Lungile N's updateReviewer Update
09 Jun 2023, 10:10Kindly advise on this.
LN
Lungile N's update09 Jun 2023, 10:10
Reviewer Update
Kindly advise on this.
Capitec Bank's replyOfficial
09 Jun 2023, 14:08 Hello Lungile In response your complaint, kindly refer to our telephone conversation held on 09th of June 2023.Please feel free to contact us directly should you have any other enquiries relating to the matter. Kind regards, Capitec bank
Capitec Bank's reply09 Jun 2023, 14:08
Official
Hello Lungile In response your complaint, kindly refer to our telephone conversation held on 09th of June 2023.Please feel free to contact us directly should you have any other enquiries relating to the matter. Kind regards, Capitec bank
LN
Lungile N's updateReviewer Update
10 Jun 2023, 12:15Good day,
I don’t think the telephone conversation that was had has yielded any solution. I am still an unhappy a client.
I don’t think the telephone conversation that was had has yielded any solution. I am still an unhappy a client.
LN
Lungile N's update10 Jun 2023, 12:15
Reviewer Update
Good day,
I don’t think the telephone conversation that was had has yielded any solution. I am still an unhappy a client.
I don’t think the telephone conversation that was had has yielded any solution. I am still an unhappy a client.
LN
Lungile N's updateReviewer Update
12 Jun 2023, 11:20Dear Mercantile,
This is really disturbing and disappointing. I cannot believe that it’s literally been 2 weeks and I’m still out of my money. Does Mercantile/ Capitec protect their customers or are we prey to every vulture out there? Clearly it seems like we are unprotected here.
I have to go on socials to receive feedback or be assisted. And all I ever get when I’m called is we are monitoring the situation and we will get back to you. This is honestly unprofessional and disheartening.
It honestly takes me back to the question of which bank I’m currently banking with. I opened my account with Capitec Business and now I’m finding myself in an extremely difficult situation because my account is actually with Mercantile bank. This is also dishonesty from both banks. This should be communicated to us so one knows the situation they putting themselves in.
All I need is this to be sorted out instantly.
This is really disturbing and disappointing. I cannot believe that it’s literally been 2 weeks and I’m still out of my money. Does Mercantile/ Capitec protect their customers or are we prey to every vulture out there? Clearly it seems like we are unprotected here.
I have to go on socials to receive feedback or be assisted. And all I ever get when I’m called is we are monitoring the situation and we will get back to you. This is honestly unprofessional and disheartening.
It honestly takes me back to the question of which bank I’m currently banking with. I opened my account with Capitec Business and now I’m finding myself in an extremely difficult situation because my account is actually with Mercantile bank. This is also dishonesty from both banks. This should be communicated to us so one knows the situation they putting themselves in.
All I need is this to be sorted out instantly.
LN
Lungile N's update12 Jun 2023, 11:20
Reviewer Update
Dear Mercantile,
This is really disturbing and disappointing. I cannot believe that it’s literally been 2 weeks and I’m still out of my money. Does Mercantile/ Capitec protect their customers or are we prey to every vulture out there? Clearly it seems like we are unprotected here.
I have to go on socials to receive feedback or be assisted. And all I ever get when I’m called is we are monitoring the situation and we will get back to you. This is honestly unprofessional and disheartening.
It honestly takes me back to the question of which bank I’m currently banking with. I opened my account with Capitec Business and now I’m finding myself in an extremely difficult situation because my account is actually with Mercantile bank. This is also dishonesty from both banks. This should be communicated to us so one knows the situation they putting themselves in.
All I need is this to be sorted out instantly.
This is really disturbing and disappointing. I cannot believe that it’s literally been 2 weeks and I’m still out of my money. Does Mercantile/ Capitec protect their customers or are we prey to every vulture out there? Clearly it seems like we are unprotected here.
I have to go on socials to receive feedback or be assisted. And all I ever get when I’m called is we are monitoring the situation and we will get back to you. This is honestly unprofessional and disheartening.
It honestly takes me back to the question of which bank I’m currently banking with. I opened my account with Capitec Business and now I’m finding myself in an extremely difficult situation because my account is actually with Mercantile bank. This is also dishonesty from both banks. This should be communicated to us so one knows the situation they putting themselves in.
All I need is this to be sorted out instantly.
LN
Lungile N's updateReviewer Update
12 Jun 2023, 14:073hours later as I wait and no response from Mercantile Bank
LN
Lungile N's update12 Jun 2023, 14:07
Reviewer Update
3hours later as I wait and no response from Mercantile Bank
Capitec Bank's replyOfficial
20 Jun 2023, 12:01 Hello Lungile In response your complaint, kindly refer to our telephone conversation held on 20th of June 2023. Please feel free to contact us directly should you have any other enquiries relating to the matter. Kind regards, Capitec bank
Capitec Bank's reply20 Jun 2023, 12:01
Official
Hello Lungile In response your complaint, kindly refer to our telephone conversation held on 20th of June 2023. Please feel free to contact us directly should you have any other enquiries relating to the matter. Kind regards, Capitec bank