BAD SERVICE

I had R2000 deducted from my account with Europcar East London Reference. I went to Europcar and they knew nothing about it and referred me to Capitec. I went to the the branch and logged a case, still waiting after being sent from pillar to post. I have also been having problems with my cards that don't work in your ATM's and everytime I take them back I must pay the R70. I was promised to get the refund of my R70's and nothing to date while I am still sitting with another card that needs to be changed again