Bad service

Capitec insurance ais not a good insurance to be honest I put a claim on Thursday for my late wife who passed away on Monday but till today I don't have a feedback to my claim I had to bary my wife with my own money and two weeks back a I had a problem with ba k due to deposit issue and it was resolved due to hello Peter and again am taking the Tha path again so that I can get their attention and I have called them and assured me that they have received my documents but no payment has been done.