KT
Khathu T
1 reviews | Active since Apr 2019
02 Jul 2021, 08:23
Bad service
I cancelled my funeral policy with capitec bank on the 30th June and on the 01 of July yesterday they debited R350 on my account. I can't dispute it on my app, I called them this morning and when they checked they said it's but a capitec bank that debited the amount. But it's written CAPFUNERAL AND EVEN THE DEBIT ORDER DETAILS ARE FROM CAPITEC BANK LIMITED. I WANT MY MONEY PLEASS
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Replies (2)
Capitec Bank's replyOfficial
02 Jul 2021, 09:40Good day Khathu
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 Jul 2021, 09:40
Official
Good day Khathu
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
KT
Khathu T's updateReviewer Update
22 Jul 2021, 05:23My refund was processed, thank you capitec bank for your prompt response.
KT
Khathu T's update22 Jul 2021, 05:23
Reviewer Update
My refund was processed, thank you capitec bank for your prompt response.