Bad service

I contacted your help centre more than a week ago with ***** on my account. More than R3000 was taken from my account due to *****. I was helped by Ashton Matthews who assured me that he would sms me my reference number at the close of the call and also said he would personally call me the next day to keep me up to date on my case.

I eventually had to call the help line again myself about two days later to obtain my reference number. I have not received any feedback on this and it has been more than a week ago!!!!!!

Mamello Mokoena helped me the second time and even assured me Mr Sedai her supervisor would call my to assist and still NOTHING!!!!

Can I receive feedback on this matter PLEASE!!!! Your service stinks!!!!

CASE NUMBER 7***