Bad service

So I lost my bank card few weeks ago. I logged in into my banking app to stop the card. I then see the option of the card that can be delivered to you, so I went for it and it is R150.

Following day I decided to cancel the delivery because I thought I will make a chance and rather go to the bank and pay the R70 rather than the R150.

Only to to find out now that I'm being charged the R150 for cancelation. I was not informed about the cancelation fee of R150 otherwise I wouldn't have canceled the card. So now if I will go to the bank for a new card, that means I will R70 plus the R150 so all in all I'll be paying R220!!

This is too much and poor service. I will change my bank unless the R150 will be refunded to my account.