Bad service

I went to The boulders today to update my remote banking app as I've tried it at home without success. The lady (Lerato Manager) requested me to do what I've done to proof. Mind you I'm 35 weeks pregnant, I can't stand longer. Then she said I have to queue. I told her I am a first case every I go, why should I queue?. She said unfortunately the gentlemen has been waiting for a long time and it's full inside there's nothing she can do(with attitude). I'm so disappointed on how capitec doesn't care about expecting mommies especially when the bump is vissible. Please stop debeting for funeral policies, I've been a valued customer to many banking industries, I think they will appreciate my support as well. Train your staff to be professional and value clients. I can't leave my home while expecting to expose myself to the public during such trying times just to be turned away without being assisted because pregnant or not to the manager Lerato it doesnt matter