OM
Obedience M

1 reviews | Active since Sept 2021

19 Oct 2022, 14:28

BAD SERVICE

Can someone from Capitec assist me because your Dobsonville Branch is failing me.

In 2019 5h of April I encountered a problem. I met a guy at my then work place footgear at Eloff Street who asked to transfer the money into my account so that he can withdraw the money.

He transferred the money and withdrew the money and after some couple of days I discovered that my account was blocked. I went to Capitec branch in Jozi bree Street to find out what was going on as I could not get my salary only to find out that my account is blocked.

Kindly please assist as this was not my fault so how is that I am now unable to open an account with capitec again? Is that how your customers are treated?? Because I was also a customer that time but you guys just dumped me.

Today I tried going to Dobsonville Branch and the lady who was assisting me in teller no 8 told me I won't be able to open an account again as if it was my fault.

If there's anyone who can assist kindly assist as this whole thing is unfair to me to be just blocked like that.

0
Replies (2)
Capitec Bank
Capitec Bank's reply19 Oct 2022, 14:31
Official
Good day Obedience 

We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. 

Kind regards 
Capitec Bank
OM
Obedience M's update22 Oct 2022, 10:32
Reviewer Update
Bad experience ever from Capitec, from their consaltants, I mean I've send my quiry on Wednesday and they promised to get back to me but they haven't,, how can your guys at your branches have good customer service if you guys from the top can't lead by example?? You don't take your clients serious and you don't care.!!