Bad Service!!!!

I went to your Bank twice this week to apply for a loan, Vuyelwa assisted but Thabiso was off the following day which is yesterday. At my arrival, lady by the door kept on moving people who came behind me to go first and it wasn't the first time she did that. (I called yesterday spoke to Sharon who advised that Both Vuyelwa and Thabiso are upset), Eventually I was called by the Chubby guy who asked don't I want to be assisted by the person who already assisted but she wasn't even there. Anyway, My most complain is the guy advised me that I can download Capitec App as long as it's Android phone, I asked him twice if his sure and he said yes. Last night I spend 30MB downloading this App but now it tells me to visit my nearest branch for assistance. CAN SOMEONE ASSIST WITH MY APP WITHOUT ME VISITING THE BANK?