MM
Maureen M

1 reviews | Active since Feb 2013

22 May 2023, 10:26

BAD Service

BAD SERVICE : ACC *** I called 4 times to ur call center and twice yr KGADISA GUY AND NODUMISO were putting me on hold for 20 min and then come back b say we can't assist let's transfer u to the dept or give you their numbers after 20min of me on hold....I WANT THEIR CALL TO BE LISTENED TOO AND TELL ME IF THAT IS THE SERVICE CAPITEC IS PROVIDING???THE FUY EVEN TOLD ME TO GO AHEAD AND REPORT HIM SO CLEARLY HE KNOWS THAT CAPITEC WONT DO ANYTHING ABT HIM....... WILL PUT THIS ON MEDIA ... *** I WNAT TO CONFIRM TRANSACTION ON MY BUSINESS ACCOUNT AND TO DATE NO ONE HAS EVER CALLED

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Replies (1)
Capitec Bank
Capitec Bank's reply22 May 2023, 10:28
Official
Good day Maureen 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank