Bad service

I, m so angry and disappointed

My Account is blocked since last week Thursday, they send me a message requesting me send proof of address and proof of income, I did exactly what they asked I emailed the documents on Friday n got an message reply that it will take 48 hours to get my account active. 5days later my account is still not active, I cannot have access to my money, mind you as a self employed person I used that account for business purpose. I have a funeral policy that is supposed to go off on the 10th so I, m frustrated to what's gonna happen to my policy now that my account is blocked. I, m considering closing my account. I have been using capitec for over 10 years. I was even considering opening a business Acc with them unfortunately I will not do it anymore. imagine.