Bad service

This bank is a mad house shem. On the 15th January I was at Menlyn mall when their ATM took my card I was strunded without cash and card when I call the "stop card" department 2 consultants where so rude when I asked why must I pay R70 for a card that was taken by their atm. Which was in good condition? None of them tried to explain instead I was transfered to different person who also ended up hanging up on me. (get the recording) It is said that I was through to customer service which I never received😔 I was very busy and using "send cash" when I needed money or my altinative bank (Absa) When I thought I had seen it all, today I am inside a branch to get a card and to query why must I pay the R70. I am in from of Mohatli who is holding 2 phones trying hard to get through to the department which must assist with this matter and its been 50 minutes on one phone and 40 minutes on the other.

Here I am camping in the bank and hearing other staff members (a lady) saying "aowa she was suppose to go back the next day why wait for 30 days" I wonder if she believes that my life revolves round Capitec and their atms and being unable to resolve my problem or is there time frame perhaps 🤔

Otherwise this is the worst bank shem, and frustrating for their employees cause here is Mohatli trying his level best to get through but there is Noone to answer. Why don't you train your staff or give them relevant functions to be able to solve this kind of queries FPOS.

This bank is frustrating and I wouldn't recommend it to anyone